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Job Match Specialists
Finding quality staff is
not impossible. Learn
how to attract and
retain highly effective
employees.
Assessment Tools:
Customer Service Perspective
The Customer Service Perspective provides an easy comparison of an
individual’s perspective with your company’s customized customer
service perspective. It is used for placement, self improvement and
coaching.
It cost six to ten times more to acquire a new client (customer)
than it does to sell to existing ones, and, dissatisfied customers can
wreak havoc in the marketplace, makes this issue more important
than ever.
Measures: A. Behavioral Characteristics
• Trust
• Tact
• Empathy
• Conscientiousness
B. Proficiencies
• Vocabulary
• Numerical
C. Job Match
D. Company Service Perspective
Time To Take: Less than 30 minutes
Research and Validation Study: 2003
Reports: Placement Report
Coaching Report
Individual Report
Company Service Perspective
Customizable: Develops Job Match Patterns by:
• Position
• Company
• Manager
• Geography
Administration: Internet and/or Paper/pencil
Scoring: Internet
SAMPLE REPORTS
Customer Service Hiring Report
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