The Customer Service Perspective provides an easy comparison of an individual’s perspective with your company’s customized customer service perspective. It is used for placement, self improvement and coaching. It cost six to ten times more to acquire a new client (customer) than it does to sell to existing ones, and, dissatisfied customers can wreak havoc [...]
Helene B. Cotter, MS Principal Consultant Helene B. Cotter has a Masters Degree in Educational Counseling. She has worked with individuals in the field of physical and vocational rehabilitation and more recently, has recruited health-care professionals. Helene uses assessment tools as a basis for providing skilled services to individuals as well as to companies needing [...]
Alternative assessment tools can be defined as those that are not discrete point tests. The advantages of alternative assessment focus on “how well,” rather than “how many” (Gripps, 1994) and the individual achievement relative to self. The other advantage of alternative assessment is the emphasis on competence rather than intelligence or in simpler terms, how [...]
